TERMS OF SERVICE
Last Updated: December 09, 2025
Welcome to Matarix: A Web-based Ordering System with Delivery Tracking for Matarik Construction Supply. By accessing or using our website and placing an order, you agree to be bound by the following Terms of Service. Please read them carefully.
1. Acceptance of Terms
By accessing our website, creating an account, or placing an order, you confirm that you have read, understood, and agreed to these Terms of Service.
2. Ordering Process
Orders are confirmed immediately upon placement. Customers can complete payment via GCash or choose Cash on Delivery (COD) / Pay On-Site at checkout.
Approval includes:
- Verifying item availability
- Checking stock levels
- Confirming pricing and delivery schedule
Payment can be made at checkout via GCash (pay now) or Cash on Delivery / Pay On-Site (pay when you receive your order).
3. Stock Availability
All products listed on the website are subject to availability.
We reserve the right to adjust orders based on stock levels.
If an item is out of stock, customers will be notified before payment.
4. No Cancellation and No Refund Policy
Once payment has been made and we have started preparing your order, cancellations and refunds are strictly not allowed.
Preparation includes:
- Packing items
- Scheduling delivery
- Allocating stock
Any changes to the order after preparation may not be accommodated.
5. Pricing and Payments
Prices displayed on the website may change without prior notice.
Payments must be made only through the approved channels stated in the order confirmation.
The customer is responsible for ensuring that payment details are accurate.
6. Delivery and Lead Time
Delivery schedules are based on the availability of products and driver routes.
Delays may occur due to traffic, weather, or unforeseen circumstances.
We will notify customers of delivery updates whenever possible.
7. Customer Responsibilities
Customers agree to:
- Provide accurate information when placing orders
- Ensure someone is present to receive the delivery
- Review order details before confirming payment
8. Limitation of Liability
We are not liable for:
- Delays caused by incorrect customer information
- Product shortages due to supplier delays
- Any losses incurred due to misuse of our website
9. Changes to the Terms
We may update these Terms of Service at any time.
Changes will be posted on this page, and continued use of the website means you accept the updated terms.